Refund policy

We value your business and strive to ensure your satisfaction with every purchase. Please review our policy below carefully before completing your order.

All Sales Are Final

All sales made through our store are final. We do not offer refunds, cancellations, or returns for any reason other than receiving a damaged product. Please review your order carefully before completing your purchase.

Exchanges for Damaged Products

We only offer exchanges for items that arrive damaged. To be eligible for an exchange:

  • You must contact us within 5 days of receiving your item.

  • You must provide clear photos of the damaged item(s) and packaging.

  • The item must be unused and in its original packaging.

Once your claim is reviewed and approved, we will provide instructions for your exchange.

How to Initiate an Exchange

To initiate an exchange for a damaged product, please contact us at:
📧 thesevenmade@gmail.com

Include the following information in your email:

  1. Your full name and order number

  2. Photos of the damaged item(s)

  3. A brief description of the issue

We will respond with next steps once your request is received.

Additional Information

Please note that we are not responsible for:

  • Damages caused by improper care or handling after delivery

  • Lost or stolen packages marked as “delivered” by the carrier

  • Orders placed with incorrect shipping information